Dorset 2017-08-11T14:57:48+00:00
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Connection Telephone Service Mental Health Support Worker

Band 3

Main area
Mental Health Crisis Service
Band 3
37.5 per week
Job ref
St Ann's Hospital
£18,813 to £20,795 p.a.
Today at 23:59

Want to be part of the new NHS? Health and Care organisations in Dorset are at the forefront of transforming services to provide excellent, patient-centred care.

Dorset HealthCare recently achieved an Outstanding CQC status and is a dynamic forward-thinking Trust operating throughout Dorset. 

Dorset HealthCare plays a pivotal role in the strong partnership of public sector organisations across Dorset, Bournemouth and Poole. Our community and mental health trust has a caring and committed workforce of around 5,500 staff, serving a population of over 700,000 people.

We are looking for proactive, positive, respectful, supportive, reliable and trustworthy people to join us at Dorset HealthCare – we’re the biggest provider of healthcare in Dorset and offer exciting opportunities for people with a range of skills. We want to be better every day – do you?

‘This is an exciting time for us as we continue improving and adapting. I have seen some great innovation, fantastic teamwork and a real willingness to look at how we can do things differently’ – Eugine Yafele, Chief Executive (May 2019)






Dorset HealthCare has a new service called 'The Connection'. The service offers telephone support 24 hours a day, seven days a week to people of all ages living in Dorset, experiencing a mental health crisis.

Accessed directly through a single phone number or via 111 people in crisis can ring for help from trained staff, who can identify the most appropriate course of action.

We are looking for individuals who are caring, compassionate and have a genuine interest in working with individuals in mental health crisis.

Our Connection staff will complete brief clinical risk and mental state assessments and provide brief interventions for people presenting in mental health crisis with a view to signposting them onto the most appropriate service to meet their care needs.

Working via telephone, our mental heath support workers will become experts through training in validating, de-escalating crisis and coaching people in distress tolerance and emotional regulation strategies. 

Using a range of brief interventions, you will empower patients, carers and families to manage distress and crisis effectively.

You may also have the opportunity to go out and support Mental Health Practitioners assessing service users in the community.

This is an ideal post for experienced Health Care Support Workers with experience in Mental Health.

We would welcome applications from anyone seeking full time or part time employment and we would consider flexible working.

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check. 

Armed Forces CovenantModern Slavery ActApprenticeships logoNo smoking policyInvestors in PeopleMindful employer.  Being positive about mental health.Improving working livesAge positiveDisability confident employerCare quality commission - Outstanding

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

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Further details / informal visits contact

If you would like to discuss the new service and for further information please contact Cheryl Power, or Cassandra Burtenshaw on 0300 123 5440.