Dorset 2017-08-11T14:57:48+00:00

Front Of House

Band 3

Main area
Front of House
Band 3
Full time/Part time
Job ref
Hahnemann House
£16,968 to £19,852 p.a. pro rata
25/02/2018 23:59





The Retreat is an exciting and innovative approach, delivered in partnership to support people experiencing mental health crisis.

Based at Hahnemann House, Bournemouth, The Retreat will offer an open access service for people who self-identify as in crisis and distress. The purpose is to provide a space for people to be listened to, connect with others, access peer support and brief, recovery focused interventions.

This has been developed as part of the Dorset Clinical Commissioning Group Acute Care Pathway Review, a public consultation in full collaboration with the local community.

The Retreat will be opening in April 2018, and will available for people to access between the hours of 4:00pm - midnight on Monday to Thursday and 6:00pm—2:00am on Friday to Sunday.

The Front of House will be the face of this service, welcoming people into The Retreat and providing exceptional levels of customer service to people using the service as well as external stakeholders during operating hours.

There will be a requirement to perform administrative duties, supporting the service effectively by creating and utilising systems that assist the day-to-day running of the service, arranging meetings and managing diaries.

The Front of House will be confident and articulate, with experience communicating with a wide range of people, including those who may be experiencing distress. It is essential that they are welcoming and compassionate, facilitating peoples best possible experience of using The Retreat.

Interview Date: 5 March 2018

No smoking policyInvestors in PeopleMindful employer.  Being positive about mental health.Improving working livesAge positiveDisability confident employer

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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Apply online now

Further details / informal visits contact

Jacob Beale at

If you have problems applying, contact

01202 277190